Frequently Asked Questions

You can rest assured that shopping with THE PROMESA BOUTIQUE is safe. We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Delivery typically takes between 2-5 business days depends on your area. (Without counting weekend) 

We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at thepromesacs@gmail.com or messenger with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 2 business days to resolve your issue.

Items must be returned within 7 days of receipt.

You can refer to our Return Policy for more information.

Unfortunately, we do not offer free returns. Any returns will be at your own expense.

EXCEPT the responsibility is on us.

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 7 or in some case 30 days of purchase at thepromesacs@gmail.com or messenger , with images of the faulty product and we will be in touch to resolve the issue.

We aim to process your return as soon as possible, but on occasions it may take up to 30 days for your refund/return to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at messenger with the proof of postage information from your return carrier receipt and we will investigate this further. 

If you have tracking number, you can check the parcel status. If not, please feel free to contact us at thepromesacs@gmail.com or messenger for an updated on the status of an order. 

Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receives orders directly and will have already started processing your order. 

We use Pos Laju to ship our deliveries in entire Malaysia. You can enjoy free shipping on certain item as well.